General Questions

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My Enclave system seems to power down or shut off randomly, what can I do?
Customer Service Jan 30, 2016

We have been receiving reports from a small base of customers that are experiencing a random shutdown/reboot of the Enclave Smart Center. We have found that this occurs in certain customer environmental conditions and our engineers  have isolated the issue. We have updated our firmware which...

How is Enclave Audio different than Bluetooth or WiFi wireless speakers?
Customer Service Jan 30, 2016

Enclave Audio has designed the speakers to the Wireless Speakers and Audio (WiSA®) standard and the system will support up to 5.1 channels of uncompressed 24 bit audio to the speakers without the use of wires. It uses the 5.2-5.8GHz band with dynamic frequency switching to avoid conflict with...

How Much is the Enclave Audio CineHome HD Home Theater in a Box?
Customer Service Jan 30, 2016

The Enclave Audio CineHome HD 5.1 Home Theater in a Box has a suggested price of $999.00. At various times throughout the year the system may go on sale or have other discount opportunities offered by Enclave Audio and/or its participating retailers.

Enclave UMAP Policy
Enclave Audio Feb 16, 2016

ENCLAVE AUDIO UNIVERSAL MINIMUM ADVERTISED PRICE POLICY(UMAP) Enclave Audio has updated this Policy as of August 20, 2017 replacing all previous policies and is applicable to all sales to Enclave Audio Customers located in the United States with respect to each of the designated product series ...

Shipping Policy
Customer Service Feb 25, 2016

Orders placed for in-stock products are typically processed and verified within 2-3 business days, unless flagged for further review and verification. We use UPS to ship all orders. TRANSIT TIME Ground Shipping Ground can take up to 7-10 days depending on your location, weather conditions and ...

Privacy Policy
Customer Service Feb 26, 2016

This privacy policy sets out how Enclave Audio Technologies, LLC.  uses and protects any information that you give Enclave Audio Technologies, LLC. when you use this website. Enclave Audio Technologies, LLC. is committed to ensuring that your privacy is protected. Should we ask you to provid...

Mounting Your Speakers/ Speaker Stands/Screw Size
Customer Service Mar 5, 2016

The Enclave Audio speakers can facilitate a standard 1/4" x 20 mounting screw or you can mount via a keyhole mount as well. NOTE: The front speakers weight approximately 5.5 lbs. We recommend your stands exceed that supported weight by at least 25% if you plan on securing the spea...

What if the lights on my speakers are flashing?
Customer Service Mar 5, 2016

This means they are not connected to the network. If the issue persists, first try resetting the wireless system by going into the On Screen Display MENU>SPEAKER SETUP>RESET WIRELESS Allow the system ample time to perform the reset process. This will likely solve the issue. If the issue ...

Do you have an owner's manual available for download?
Customer Service Mar 24, 2016

Yes, you can download the Enclave Audio Owner's Manual here: Click here to download Owner's Manual

What upgrades to the system are currently available ?
Customer Service Mar 24, 2016

UPGRADE SYSTEM FIRMWARE VIA ENCLAVE APP   The Enclave Audio App is available on the App Store for iOS and Google Play for Android. THE CURRENT FIRMWARE RELEASE IS FW 148. IF YOU DO NOT HAVE THIS VERSION WE RECOMMEND UPDATING YOUR FIRMWARE. THE FIRMWARE UPDATE IS NOT REQUIRED FOR THE ENCL...

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