Returns are allowed within 30 Days of the delivery date of order.
Please note that only products in the original packaging with all materials and in factory new condition are eligible for the 14 Day refund. The product must be in original packaging and fully functional in the same physical condition, free of blemishes, fingerprints, dirt, or any other physical defects.
Order cancellation after shipment and prior to delivery or returns claimed as "unopened" where the factory box seal has in fact been broken may be subject to a 15% restocking fee. Unless unit is materially defective as determined by Enclave Technical Support or your return is the result of our direct error, return shipping costs are the responsibility of the customer.
Return shipping costs for "Change of Mind/Buyers Remorse" purchases are the responsibility of the customer.
If you purchased from a retailer, you MUST return your system through that retailer and their respective return policies may differ from those systems purchased directly through this website.
Enclave frequently offers promotions and sales on its products. Pricing for Enclave products, including promotional programs/sale events are under a Unilateral Pricing Policy across all Enclave retailers. As such, price protection cannot be offered.
Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Orders placed after a cancellation or return to intentionally avoid price protection policies will be automatically cancelled. All orders are confirmed by our order verification team.
Instructions for 30 Day Returns for systems purchased from Enclave Audio directly
To return a product, please follow these simple steps:
Every 14 Day return must have an associated Return Merchandise Authorization (RMA) number. A RMA may be obtained from Enclave by emailing customerservice@enclaveaudio.com.
Enclave must receive the returned item within fourteen (14) days after a RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.
Use the Original Enclave Boxes
All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
Ship the Product Back to Us
Once you have received your RMA number, please write it clearly on the outside of the package to be returned. Please ensure that previous shipping labels or other markings have been removed or covered completely. It is the customer's responsibility to arrange shipment pickup, prepay shipping (and any duty) charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We advise that you ship the product back to us via UPS or FedEx to ensure proper delivery. It is the customer's responsibility to retain a sender's copy of the shipment invoice and the shipment tracking number in the event of a lost shipment until the return product has been received.
Enclave reserves the right to refuse any product returned under the 30-Day return policy that does not meet these criteria.
Email Your Return Shipment Tracking Number to customerservice@enclaveaudio.com or add it to the notes section of your RMA page by clicking the link to your RMA page as provided in the RMA email.
Please include "Shipment Notification: RMA# (please include your RMA# here)" in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.
Receive Your Refund
Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Failing to properly follow or adhere to the return policy can result in a delay in processing of your refund. Enclave will not refund original or return shipping costs or duties.
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