CineHub FAQ/Troubleshooting

Installation Related

To view a quick step by step setup video for your Enclave CineHub powered CineHome II or CineHome Pro system, click here :

Or simply follow the below instructions:

Before your Enclave CineHub can play audio from your TV, it is recommended that it be setup using the Enclave app on your tablet or mobile device. This recommendation using the Enclave app for setup is to insure you are properly configured. However, in many cases, simply powering on the TV will be all that is necessary to hear the audio from your TV within seconds.

For the recommended setup, follow the instructions below:

1.) Download the Enclave Audio CineHub Remote app on the device you will use for setup and follow the setup instructions or continue reading below.

2.) Place and Plug in your Enclave speakers and power them on. The LED located on the rear should begin to flash.

3.) Connect the supplied HDMI cable to the HDMI connector of the CineHub, and the other end to the HDMI-ARC port on your TV. If your TV does not have an HDMI-ARC port, you can use optical audio connection, and then connect to the digital audio out port (optical) on your TV.

4.) Place the CineHub in the desired location and apply power. The CineHub LED on the front will begin to blink immediately on power connection for approximately 10-15 seconds. You needn't do anything just yet as the CineHub is automatically discovering and pairing with the speakers.

6.) Make sure your TV audio settings are set to External Speakers/Digital/ARC out.

7.) Insure bluetooth is turned on and using the CineHub Remote Control app, scan for the CineHub and hit "Connect" in the device list of the CineHub app from your mobile device, tablet or Android or Apple TV to connect to the CineHub.

Power on, adjust your settings to your taste for your room/setup and enjoy!

Installing the Enclave app for the CineHub based products, at least during the setup process, is highly recommended. It allows you to quickly and seamlessly setup and calibrate your Enclave home theater, run speaker tests, set individual speaker volumes, select inputs, and offers real time system usage information.

However, once setup is complete, using the app to control your Enclave CineHub becomes optional for those customers using eARC/ARC. After your system has been initially set up, your TV remote will control all of your most commonly used commands such as power on/off, volume up/down, and mute and you can simply go back to the app to tweak settings, adjust individual speaker volumes, etc. as needed.

The CineHub does offer IR compatibility with Harmony remotes as well as legacy Enclave remotes which can be purchased in our store.

For CineHome HD customers, the Android app allows you to completely control your Enclave without the need of the On Screen Display, update firmware, and stream music from a few select services. Unfortunately, due to protocol restrictions, iOS devices do not support remote control functions for the CineHome HD.

The Enclave CineHub connects to your TV’s HDMI-ARC port. Most TVs have two to four HDMI ports, one of which has ARC, which stands for Audio Return Channel. The ARC port passes audio from your TV and connected devices, plus automatically pairs your TV remote to Enclave CineHub. If you’re unsure or cannot located your TV’s HDMI-ARC port, contact your TV manufacturer.

Most TV’s within the last 7 years have an HDMI ARC port, however, if one is not found you can use the optical audio connection from the Enclave CineHub to the optical port on your TV.

The CineHub is an Audio System class device in the world of HDMI and as such, content format and video encryption plays no part. The CineHub does not accept any video input at all and only handles audio. As such, you can use the CineHub with ANY tv that supports ARC without concern for video format/type or HDCP requirements as HDCP is not used in audio. You simply keep your existing source devices connected to the TV and insure the HDMI cable is connected to the ARC/eARC port of the TV (you may need to move one if it occupies the ARC enabled HDMI input on the tv). This allows for you to enjoy whatever video formats and content encryption your TV supports natively.

CineHub Related

Yes! The Enclave CineHub is compatible with our current remote that is available in our parts and accessories section of our website.

The CineHub is also compatible with Harmony Universal remotes.

For compatibility with various cable providers (Comcast, Time Warner, Dish, DirecTv, etc) and other hardware appliance manufacturers, please check with them to ascertain if they are compatible with Enclave CineHub.

We have provided our remote control hex files to all major cable, dish and TV manufacturers, however it is up to that particular manufacturer if they implement the compatibility with our products and unfortunately, not in our control.

1.) CEC can become overwhelmed when too many devices are trying to communicate at the the same time, such as during a “power on” event. If you find that your Hub has stopped communicating with your TV when powered on or off, its likely the CEC commands are being delayed or failing to arrive due to excess device data simultaneously. To resolve this, we do not recommend enabling CEC on more than 2 connected devices. Disabling CEC on non-essential connected devices (Blu-ray players, etc) can also help.

2.) If you cannot disable CEC on accessory devices, we recommend using the CineHub Remote app to power on and off the device.

If your app appears to be connected to the CineHub and the CineHub fails to respond to commands,  its likely your bluetooth connection between the CineHub and your device has been lost. This can result in failure of the CineHub to respond to commands sent to it via the app interface on your mobile device/tablet/tv.

To resolve this, first verify your bluetooth radio did not become accidentally disabled/turned off on your mobile device/tablet/tv.

Once verified that bluetooth is enabled/on, close your CineHub remote app (insure it is closed and not just minimized), re-open it and re-establish the connection to the CineHub from your device to the hub. You can do this by hitting CONNECT from the Enclave CineHub app device list when your CineHub reappears after a brief scan.

In the rare event the CineHub fails to appear in the device list after re-opening the app and a new scan, simply reset the CineHub bluetooth module by pulling and re-inserting the power cord to the CineHub. When the green led stops flashing from the rediscovery of your CineHome speakers by the hub (about 15 seconds), open the app, allow it to scan for the hub, and simply reconnect again.

To use your TV remote to control the CineHub for the most common features of daily use (Power On/Power Off, Volume Up/Volume Down, Mute)  the CineHub must be connected to your TV’s HDMI-ARC input, and your TV needs to have HDMI-CEC enabled.  HDMI-CEC has various names that are manufacturer dependent:

Samsung: Anynet+

LG: SimpLink

Sony: Bravia Link

Phillips: EasyLink

Panasonic: Viera Link

Hitachi: HDMI-CEC


First, insure you have downloaded the proper Enclave app for the CineHub Remote and NOT the CineHome HD remote app.

Next, insure that bluetooth on your device is turned on.

For Android users, Location services MUST also be enabled per Google in order for BLE to function (however we cannot and do not use them for location tracking).

Once the above is confirmed and the app is open, hit "Scan for Enclave" in the CineHub app. If the device does not show in the list, you can do one of the two things below:

1) Fully close (not just minimize and restore) the CineHub Remote app, re-open it and scan for the Enclave again.  if the hub still does not populate, you may need to reset/refresh the bluetooth module in the hub.You can do this by following number 2 below.

2) If you are on Android, make sure your location services are enabled.

2) Unplug power to the CineHub, restore it after a few seconds to refresh the bluetooth module, allow the LED to blink for 10-15 seconds while it reboots and restores, and re-scan for the hub again in the app.

Occasionally, a previously existing BLE connection can be lost for a myriad of reasons (dormancy, range, etc) and re-establishing the connection may be required.

When switched to the input in which you have your Enclave connected via HDMI, you should see a green/blue solid color. This indicates the Enclave is actively connected to the port. Due to HDMI specification requirements, while video output is unnecessary, the CineHub is required to generate a base video signal. To be in compliance, we simply generate a single color output.

Enclave CineHub Remote Control App

You can download the Enclave CineHub Remote Control App directly through the Google Play or Apple App Store to your mobile device, tablet, or Android TV.

If your app fails to find the CineHub, check to insure bluetooth is enabled on your phone. If you have previously connected to the CineHub, and it's simply not finding it there's usually a need to refresh the Bluetooth module. You can simply do the following:

1) Close the Enclave CineHub Remote Control App

2) Pull the power from the rear of the CineHub, allow a few seconds, and restore the power connector to the rear of the CineHub.

The LED will blink green for about 10 seconds, and once this is complete simply open the CineHub Remote Control App and re-scan for the hub. It should then populate and you're good to go!

Simply click SETTINGS on the bottom of the Enclave CineHub Remote Control app. If UPDATE FIRMWARE is WHITE , simply click it. If UPDATE FIRMWARE is grayed out, you have the most currently available firmware.

The current firmware is version 1.15.

We do recommend being present during a firmware update to insure your phone or tablet does not enter a sleep state and break the BLE (bluetooth connection). Also, it is recommended to maintain a reasonably close distance between the updating device and the CineHub to insure a stable bluetooth connection.

A firmware update will take about 5 minutes. The progress bar will indicate status in the app.

In the event the bluetooth connection is broken for any reason during the update (lossy, intentional, unintentional interruption), the hub will not perform the update to the new version and you will need to restart the update process again. The existing version prior to the update attempt will not be affected.

Upon update completion, the app screen will state "Update is complete, restarting the Hub".   If the app does not revert to the device list after the update,  simply close and relaunch the CineHub app and reconnect to the hub from the device list.

We recommend verifying in the CineHub app SETTINGS page to confirm the update has completed successfully based on the current version number referenced above.

Audio Related

Once your CineHub has been set up, make sure it is plugged into an HDMI-ARC port and that ARC is enabled on your television. Most televisions should make this adjustment automatically, but check the TV’s audio settings to insure that it’s set to output its audio to external speakers/ARC as well.

To check if speaker(s) is/are active and connected, you can simply touch the speaker you wish to test on the app interface. It will produce a static pink noise. Touch the speaker again to stop the noise test.

If you randomly find that no audio is present on a power up after your system has been working as expected, simply use the app to power off the hub and power it back on to re-establish the CEC/ARC handshake, or turn your tv off and back on again as the handshake between the CineHub and the TV may have been lost or interrupted.

1.) Check to make sure the Enclave CineHub is powered on. When powered off, audio will be heard from your TV speakers.

2.) If the CineHub is powered on, your input is selected to HDMI and you are not hearing audio, simply turn off the hub , wait a few seconds and power it back on. If audio is not restored, we recommend giving the CineHub a fresh reboot by pulling the power cord from the rear and reinserting after a few seconds. Doing this may also require you to go into the TV audio settings and re-enable ARC out.

It is possible for the Dolby Digital, DTS or PCM indicator to appear in the app and NOT have audio in the rears. This simply means that the content viewed does not have audio going to those channels. For example, you can view Dolby Digital content that simply has no rear channel audio at all. To confirm the speakers are working, simply touch the speaker in the app and listen for the pink noise. To stop the noise, touch it again.

Common content types that do not have rear channel audio, yet can be encoded in Dolby Digital are broadcast news programs, old television shows, old movies, etc.

Sync issues are very rare and generally can be isolated to the following issues:

a) The content you are watching is actually not synced or in streaming cases, encoded properly. You can check this by changing to another channel or content source. if you find one content source/channel is in sync, and others are not, it's your provider or viewing hardware. This is the most common case of sync reported.

b) The TV is actually taking too long to process video and causing a delay between audio and video. Enabling Game Mode if your tv supports it will help your TV to process the video faster. This is generally an issue found on more budget oriented TV's.

c) Your TV's electronics are causing delay in passing the audio from a connected device to the CineHub.

d) Your TV sync settings (if available on your tv) have been changed or can be changed to rectify the issue.

e) All else fails, give the CineHub a fresh start and see if this corrects the issue. Sometimes, all we need is just a quick reset in our lives to adjust!

Check to verify the CineHub LED is solid green. Once confirmed, the following can be things to look for:

1.) Check the app and make sure all of your speakers are present.

2.) Check to make sure your INPUT is set to the input source you desire to listen to. (HDMI, Optical, Bluetooth, Aux) . When using HDMI-ARC, audio may take a few seconds to start. This is normal, but it shouldn’t take more than 5-10 seconds.

3. Check to make sure your audio settings on your TV are set for external speakers/ARC/Digital out.

If your system was previously producing audio after turning the TV on, and it fails to on a later power up, the handshake may have been lost. Simply turn the TV off and back on again to re-establish the handshake between the CineHub and the TV.

Using Bluetooth to listen to Music:

The Enclave CineHub uses two methods of Bluetooth connection types with your mobile device or tablet. One connection is for the remote control functions (BLE), the second being the music streaming connection (A2DP).

To setup the ability to stream music from your device to the CineHub for the first time, do the following to pair for music streaming :

Close the Enclave CineHub Remote App completely (check to make sure it is not just minimized, but is in fact closed).

Go to your devices Bluetooth control panel. This can usually be found in the settings section of the device. Scan for new devices When you see Enclave Audio populate the available device list, pair with  Enclave Audio device listed and connect.

Re-Open the Enclave Audio Remote App, it will scan for the Hub to re-connect via BLE to resume remote control.

Once found, simply hit connect and your remote interface will again be accessible. Switch the input on the app to Bluetooth and your music should be audible.

It's only necessary to pair the first time you setup streaming music to the CineHub. Any subsequent streaming sessions can simply be accessed by minimizing the Enclave CineHub Remote app, going to the Bluetooth control panel, finding the Enclave Audio in the list of already paired devices, selecting it, and hitting CONNECT.

Make sure you have chosen Bluetooth as your input source in the App. Then simply open the application of your choosing for your audio and begin streaming to the CineHub.

Please note that the CineHub ships with its default settings to Dolby Pro Logic II upmixing the stereo Bluetooth audio to virtual 5.1.

If you wish to listen to music in stereo, simply turn Dolby Pro Logic II to OFF in the SETTINGS section of the Enclave CineHub Remote app.

1.) Check and make sure the LED on the rear of the speaker is solid.

2.) If you find the LED is blinking, yet other speakers are present and working, simply hard reset the missing speaker by pressing the RESET button located on the rear of the speaker until you hear an audible tone. Use the app to perform a wireless reset located in the SETTINGS section of the app and the speaker should re-pair. While rare, occasionally a speaker can lose connection and as with any wireless device, a simple reset by pulling and restoring the CineHub power cord resolves the issue.

3.) Check the Enclave CineHub app and see if the speaker is present and active on screen. If you see the speaker present, simply touch the speaker you wish to test and it will produce a static pink noise. This confirms the speaker is in fact connected and producing audio. Touching it again will cause the pink noise to stop.

If you do not see the speaker present in the app, check to make sure the power cable is connected properly.

Wireless Related

On rare occasions, you may turn on your CineHub and find that the app is reporting a missing speaker, or you cannot hear audio from a speaker.

You can remedy this in the following ways:

1. Try turning the hub off and back on again. If this does not restore the speaker, move to number 2 below.

2. Using the reset button on the back of the speaker located adjacent to the power switch, press in the reset button until you hear an audible tone. This clears the speakers memory and restores it to it's factory state. Once complete, either perform a reset wireless in the app or you can unplug the CineHub power, allowing it to rediscover the speaker.

Power the hub back on and you should see your speaker back in action.

Using the CineHub Remote Control app, simply click SETTINGS and RESET WIRELESS. A wireless reset will take anywhere from 15-30 seconds.

While WiSA technology does a fantastic job of co-existing with traditional WiFi, system performance can be affected by a couple things.

1) Make sure you do not have a WiFi router, access point, or WiFi booster immediately adjacent to any speaker in the system or the CineHub transmitter. Allow a reasonable distance of several feet as to avoid any potential degradation of performance as a result of the  wireless networks conflicting . It's a bit like someone directly shouting in your ear while you are trying to have a conversation with someone else.

2) If your router uses a feature called DFS (Dynamic Frequency Selection), it's advised that it be disabled as it can affect WiSA system performance. DFS settings can usually be found in the Administration panel of a WiFi Router. If you're unsure how to access the admin panel of your router, reach out to your internet provider for assistance in how to disable DFS.

No. Enclave Audio's Wireless Home Theater System is supported by its own proprietary WiSA wireless technology, and does not operate in the same space as Bluetooth, Internet WiFi, Cordless phones and other everyday household RF devices. This helps deliver an incredible wireless experience without the frequent dropouts of most every other wireless speaker products. However, the Enclave system does accept Bluetooth as an audio source device allowing your mobile phone or tablet to act as a source for streaming music.

Listening Modes


Using the Enclave CineHub remote app, you have the ability to adjust each individual speaker volume as well as the distance of the speaker to your listening position up to 10 feet.

Simply go into SETTINGS on the CineHub app and select SPEAKER LEVELS to adjust each speaker volume trim and select ROOM SETUP to adjust distance settings from your listening position.

Enclave CineHub plays audio Dolby Digital Plus,  Dolby Digital, DTS Digital Surround and PCM.

To note, not all content is 5.1. For example, it is possible to have the Dolby Digital indicator present in the app, yet have no audio present in the rear channels. When in doubt, simply conduct a noise test by touching the speaker on the app interface you wish to test to make sure it is active an connected.

Dolby Dynamic Range is a setting which applies various compression settings to the audio which affects the overall Dynamic Range of the audio.  There are 3 modes:

1) Standard - DDR is OFF and no compression is applied.

2. Minimum Dynamic Range - The compression is more heavily applied, offering more mid range type audio, enhancing dialogue but reducing lower end frequencies. This mode is also referred to in some cases as "Night Mode" where low frequencies may be less desired, and dialogue louder requiring less overall master volume which can disturb others.

3. Maximum Dynamic Range - This setting allows for the Maximum Dynamic Range while still using light compression.

Dolby Pro Logic II takes a stereo audio signal and converts it to 5.1 using Dolby's proprietary algorithm. There are three modes:

1) OFF - This will give you stereo audio (inclusive of the subwoofer)

2)  Movie - This is intended to give you the best settings for converted movie based content

3) This is intended to give you the best experience for converted music content

Whole Room Stereo is a unique way to listen to music, movies and games whereby both front and rears are assigned the left and right channels, while the center is assigned both left and right audio channels.

The energy (volume) from the speakers is equal and not adjustable by individual channel, however, the subwoofer level can be adjusted.

Yes!! Whole Room Stereo provides for the dialogue to be present in all speakers in the system bringing a room filling sound with dialogue in each speaker, including the rears. This has proven effective in allowing for those with hearing difficulties have the ability to have one or more speaker(s) just adjacent to their sitting area where the dialogue can be heard clearly.

TV Related

Yes. Switching from internal speakers to ARC is required, and in many cases will automatically turn on the CineHub for you when this change is made.

While we cannot offer technical support for your TV, enabling ARC on your television can vary based on your manufacturer. ARC is a function of what is called CEC , or Consumer Electronic Control. Manufacturing companies often give proprietary names to their implementation of CEC functionality in a family of products. Trade names for CEC include LG's Simplink, Samsung's Anynet+, Sharp's Aquos Link, Sony's BRAVIA Link and BRAVIA Sync, and Panasonic's VIERA Link, etc.. Despite these copyrighted names, all of these systems are implementations of the CEC standard.

Enabling this function is vital to using ARC for your audio and providing use of your TV remote to control the CineHub.

We recommend contacting your manufacturer as to how to enable the CEC function of the TV as it varies widely by make and model if you have difficulties in finding it. In general, it's in the Settings menu of the TV.

Generally, once enabled, the setting to turn on ARC functionality itself can be found in the AUDIO settings of the TV. You simply select your manufacturers setting for ARC which can be HDMI ARC, DIGITAL OUT, HDMI RECEIVER, ARC, etc. Some TV's perform this function automatically and you won't need to do anything.  You should only need to do this once, unless you switch out of ARC to another form of audio output such as the internal speakers of the TV. Switching back to ARC should be easy and audio should resume back to the Enclave speakers when switched to ARC. Contact your manufacturer if you have questions.

The audio sent to the CineHub should be set to Bitstream out. Also, in addition to Dolby Digital, if Dolby Digital Plus or DTS is an available option, enable it.

You can also enable "passthrough" settings in your audio settings panel of your TV for any sources connected to the TV (Roku's, Apple TV, gaming consoles, bluray players, etc.) allowing for that audio stream to pass through the TV to the CineHub. Connected sources should also be set to Bitstream out.

While you can use PCM via ARC, it will only allow for stereo which would enable Dolby Pro Logic II function in the CineHub to upmix the stereo audio into a virtual 5.1 mix. You can also disable this and have stereo, or whole room stereo if you wish to listen to music for example.

Simple. Most TV's in the last 7-10 years support ARC. To find out, just check your TV's HDMI inputs for one that has (ARC) just under the port, and you're good to go!

No problem. Just use the Optical connector (optical cable required) on the Enclave CineHub or Smart Center and the Optical connector on your TV, switch your audio to Optical/Digital out in your TV's sound settings, switch the CineHub or Smart Center to it's optical input, and you're in the middle of the action!

Enclave products are completely brand agnostic and can be used with any modern television that supports HDMI, eARC, ARC, or Optical audio.

When using ARC/CEC, some TV manufacturers support a function called "Auto Switching" which can automatically switch the input on your tv, often times when not desired. A number of things can cause this from turning on a device (i.e. dvd player or streaming appliance, set top box, etc) and the tv will automatically switch to the input that device is connected to. In some cases, it may even switch to the input where the Enclave is connected. While we have not seen any case of this in our testing across various brands, if encountered you should check to see if you can disable "Auto Switching" in your CEC settings in the Control Panel/Settings area of your TV to resolve this issue. Ultimately, if you cannot resolve, we recommend switching to Optical input of the CineHub.

Mounting Speakers

We do not recommend flush mounting the speakers. The reason being is by doing so, you would block access to both the speaker reset and power buttons on the rear of the speakers making them difficult to access if necessary.

Every installation scenario is different and as such, Enclave does not have any specific recommendations for speaker mounts. You should insure that the mount supports the sufficient speaker weight to insure the mount can securely hold the speaker without concern.

General Questions

Simple. There's two easy ways to get help. 

The fastest way to get support 24/7 is to just send an email to and our trained Enclave web team will get you up and running! In the rare event your issue needs to be escalated, our web team will arrange a callback at a convenient time for you with our escalations technicians to make sure you're in the center of the action in no time.

You can also call 844-436-2528 and request a support technician assist you. Any available tech will be happy to help. If the tech team are busy with other customers at the time of your call, the ticket is passed on to the web team, who will quickly respond to you and try to resolve your issue. Of course if needed, the web team will be happy to schedule a call back from a tech at a convenient time for you.

Either path you choose, our mission is to offer responsive, timely, and convenient support to any Enclave customer.

Enclave products can be found at authorized dealers across the US or online.  You can shop on our site, or send us a note to find a dealer in your area.

Be careful when purchasing online as there are many unscrupulous online sellers on Amazon, Ebay and other sites who are not authorized sellers/dealers of Enclave products. Those products are void of warranty and may be used, damaged, defective, not for use in a particular country or otherwise unsafe. Enclave takes safety, quality, and customer experience seriously, and actively monitors for and pursues unauthorized sellers of Enclave products. If you have any questions before purchasing, we recommend you just give us a call or send us a note prior to purchasing at and we'll be happy to assist.

An AVR (receiver) is not necessary, nor recommended. The system is a complete 5.1 system using either the CineHub, or Smart Center acting as the AVR .

Complete home theater solutions start at just $799.00

Returns allowed within 14 Days from date of confirmed delivery. Must be in original packaging and fully functional in the same physical condition as shipped. Unless unit is defective, return shipping costs to be covered by purchaser. If you purchased from a retailer, you MUST return your system through that retailer and their respective return policies may differ from those systems purchased directly through this website. For more info -Click Here

When purchased from an authorized Enclave dealer, Enclave Audio provides a transferable (2) year limited warranty on our speaker cabinets and drivers; a transferable one (1) year limited warranty on our electronics in subwoofer, powered speakers; and a non-transferable lifetime limited warranty on our cables.

Enclave Audio Technologies, LLC. does not warrant that its products will operate without interruption or will be error-free, or that all errors may be corrected. Enclave Audio Technologies, LLC's sole liability, and your sole remedy, for breach of the limited warranty will be repair or replacement of the applicable product.

No other warranty, implied or otherwise, is created or honored by Enclave Audio.

Limitation of Liability:

In all events and circumstances, Enclave Audio Technologies, LLC, liability shall be expressly limited to the original purchase price of the product. To the extent allowed by local law, the remedies provided in this statement are your sole and exclusive remedies. These terms and conditions supersede any prior agreements or representations previously made by Enclave Audio Technologies, LLC.


Check our knowledge base here or you can email or call 844-4-ENCLAVE/ 844 436-2528