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FAQ

CineHub FAQ/Troubleshooting

To view a quick step by step setup video for your Enclave CineHub powered CineHome II or CineHome Pro system, click here : https://youtu.be/pINzsKWGLUM

Or simply follow the below instructions:

Before your Enclave CineHub can play audio from your TV, it is recommended that it be setup using the Enclave app on your tablet or mobile device. This recommendation using the Enclave app for setup is to insure you are properly configured. However, in many cases, simply powering on the TV will be all that is necessary to hear the audio from your TV within seconds.

For the recommended setup, follow the instructions below:

1.) Download the Enclave Audio CineHub Remote app on the device you will use for setup.

2.) Place and Plug in your Enclave speakers and power them on. The LED located on the rear should begin to flash.

3.) Place the CineHub in the desired location and apply power.

4.) Connect the supplied HDMI cable to the CineHub, and the other end to the HDMI-ARC port on your TV. If your TV does not have an HDMI-ARC port, you can use optical audio connection, and then connect to the digital audio out port (optical) on your TV.

5.) Open the Enclave app on your device and follow the on-screen instructions.

6.) Make sure your TV audio settings are set to External Speakers/Digital/ARC out

The Enclave CineHub connects to your TV’s HDMI-ARC port. Most TVs have two to four HDMI ports, one of which has ARC, which stands for Audio Return Channel. The ARC port passes audio from your TV and connected devices, plus automatically pairs your TV remote to Enclave CineHub. If you’re unsure or cannot located your TV’s HDMI-ARC port, contact your TV manufacturer.

Most TV’s within the last 7 years have an HDMI ARC port, however, if one is not found you can use the optical audio connection from the Enclave CineHub to the optical port on your TV.

To use your TV remote to control the CineHub for the most common features of daily use (Power On/Power Off, Volume Up/Volume Down, Mute)  the CineHub must be connected to your TV’s HDMI-ARC input, and your TV needs to have HDMI-CEC enabled.  HDMI-CEC has various names that are manufacturer dependent:

Samsung: Anynet+

LG: SimpLink

Sony: Bravia Link

Phillips: EasyLink

Panasonic: Viera Link

Hitachi: HDMI-CEC

Vizio: HDMI-CEC

Enclave CineHub plays audio Dolby Digital Plus,  Dolby Digital, DTS Digital Surround and PCM.

To note, not all content is 5.1. For example, it is possible to have the Dolby Digital indicator present in the app, yet have no audio present in the rear channels. When in doubt, simply conduct a noise test by touching the speaker on the app interface you wish to test to make sure it is active an connected.

Once your CineHub has been set up, make sure it is plugged into an HDMI-ARC port and that ARC is enabled on your television. Most televisions should make this adjustment automatically, but check the TV’s audio settings to insure that it’s set to output its audio to external speakers/ARC as well.

To check if speaker(s) is/are active and connected, you can simply touch the speaker you wish to test on the app interface. It will produce a static pink noise. Touch the speaker again to stop the noise test.

If you randomly find that no audio is present on a power up after your system has been working as expected, simply use the app to power off the hub and power it back on to re-establish the CEC/ARC handshake which may have been lost or interrupted by another CEC enabled connected device.

Check to verify the CineHub LED is solid green. Once confirmed, the following can be things to look for:

1.) Check the app and make sure all of your speakers are present.

2.) Check to make sure your INPUT is set to the input source you desire to listen to. (HDMI, Optical, Bluetooth, Aux) . When using HDMI-ARC, audio may take a few seconds to start. This is normal, but it shouldn’t take more than 5-10 seconds.

3. Check to make sure your audio settings on your TV are set for external speakers/ARC/Digital out.

Using Bluetooth to listen to Music:

The Enclave CineHub uses two methods of Bluetooth connection types with your mobile device or tablet. One connection is for the remote control functions (BLE), the second being the music streaming connection (A2DP).

To setup the ability to stream music from your device to the CineHub for the first time, do the following to pair for music streaming :

Close the Enclave CineHub Remote App completely (check to make sure it is not just minimized, but is in fact closed).

Go to your devices Bluetooth control panel. This can usually be found in the settings section of the device. Scan for new devices When you see Enclave Audio populate the available device list, pair with  Enclave Audio device listed and connect.

Re-Open the Enclave Audio Remote App, it will scan for the Hub to re-connect via BLE to resume remote control.

Once found, simply hit connect and your remote interface will again be accessible. Switch the input on the app to Bluetooth and your music should be audible.

It's only necessary to pair the first time you setup streaming music to the CineHub. Any subsequent streaming sessions can simply be accessed by minimizing the Enclave CineHub Remote app, going to the Bluetooth control panel, finding the Enclave Audio in the list of already paired devices, selecting it, and hitting CONNECT.

Make sure you have chosen Bluetooth as your input source in the App. Then simply open the application of your choosing for your audio and begin streaming to the CineHub.

Please note that the CineHub ships with its default settings to Dolby Pro Logic II upmixing the stereo Bluetooth audio to virtual 5.1.

If you wish to listen to music in stereo, simply turn Dolby Pro Logic II to OFF in the SETTINGS section of the Enclave CineHub Remote app.

1.) CEC can become overwhelmed when too many devices are trying to communicate at the the same time, such as during a “power on” event. If you find that your Hub has stopped communicating with your TV when powered on or off, its likely the CEC commands are being delayed or failing to arrive due to excess device data simultaneously. To resolve this, we do not recommend enabling CEC on more than 2 connected devices. Disabling CEC on non-essential connected devices (Blu-ray players, etc) can also help.

2.) If you cannot disable CEC on accessory devices, we recommend using the CineHub Remote app to power on and off the device.

1.) Check to make sure the Enclave CineHub is powered on. When powered off, audio will be heard from your TV speakers.

2.) If the CineHub is powered on, your input is selected to HDMI and you are not hearing audio, simply turn off the hub , wait a few seconds and power it back on. If audio is not restored, we recommend giving the CineHub a fresh reboot by pulling the power cord from the rear and reinserting after a few seconds. Doing this may also require you to go into the TV audio settings and re-enable ARC out.

1.) Check and make sure the LED on the rear of the speaker is solid.

2.) If you find the LED is blinking, yet other speakers are present and working, simply hard reset the missing speaker by pressing the RESET button located on the rear of the speaker until you hear an audible tone. Use the app to perform a wireless reset located in the SETTINGS section of the app and the speaker should re-pair. While rare, occasionally a speaker can lose connection and as with any wireless device, a simple reset resolves the issue.

3.) Check the Enclave CineHub app and see if the speaker is present and active on screen. If you see the speaker present, simply touch the speaker you wish to test and it will produce a static pink noise. This confirms the speaker is in fact connected and producing audio. Touching it again will cause the pink noise to stop.

If you do not see the speaker present in the app, check to make sure the power cable is connected properly.

Using the CineHub Remote Control app, simply click SETTINGS and WIRELESS RESET. A wireless reset will take anywhere from 15-30 seconds.

The Enclave does a fantastic job on it's own proprietary network of having very few instances of interference. However, some customers who place their WiFi router in the immediate vicinity of a speaker or the hub, have reported frequent drop outs. It's very similar to someone shouting in your ear while you are trying to have a conversation with someone else. Simply relocating the wireless router has resolved the issue in every reported case.

It is possible for the Dolby Digital, DTS or PCM indicator to appear in the app and NOT have audio in the rears. This simply means that the content viewed does not have audio going to those channels. For example, you can view Dolby Digital content that simply has no rear channel audio at all. To confirm the speakers are working, simply touch the speaker in the app and listen for the pink noise. To stop the noise, touch it again.

Common content types that do not have rear channel audio, yet can be encoded in Dolby Digital are broadcast news programs, old television shows, old movies, etc.

Yes! The Enclave CineHub is compatible with our current remote that is available in our parts and accessories section of our website.

The CineHub is also compatible with Harmony Universal remotes.

For compatibility with various cable providers (Comcast, Time Warner, Dish, DirecTv, etc) and other hardware appliance manufacturers, please check with them to ascertain if they are compatible with Enclave CineHub.

We have provided our remote control hex files to all major cable, dish and TV manufacturers, however it is up to that particular manufacturer if they implement the compatibility with our products and unfortunately, not in our control.

Yes!! Whole Room Stereo provides for the dialogue to be present in all speakers in the system bringing a room filling sound with dialogue in each speaker, including the rears. This has proven effective in allowing for those with hearing difficulties have the ability to have one or more speaker(s) just adjacent to their sitting area where the dialogue can be heard clearly.

When using ARC/CEC, some TV manufacturers support a function called "Auto Switching" which can automatically switch the input on your tv, often times when not desired. A number of things can cause this from turning on a device (i.e. dvd player or streaming appliance, set top box, etc) and the tv will automatically switch to the input that device is connected to. In some cases, it may even switch to the input where the Enclave is connected. While we have not seen any case of this in our testing across various brands, if encountered you should check to see if you can disable "Auto Switching" in your CEC settings in the Control Panel/Settings area of your TV to resolve this issue. Ultimately, if you cannot resolve, we recommend switching to Optical input of the CineHub.

General Questions

Simple. There's two easy ways to get help. 

The fastest way to get support 24/7 is to just send an email to support@enclaveaudio.com and our trained Enclave web team will get you up and running! In the rare event your issue needs to be escalated, our web team will arrange a callback at a convenient time for you with our escalations technicians to make sure you're in the center of the action in no time.

You can also call 844-436-2528 and request a support technician assist you. Any available tech will be happy to help. If the tech team are busy with other customers at the time of your call, the ticket is passed on to the web team, who will quickly respond to you and try to resolve your issue. Of course if needed, the web team will be happy to schedule a call back from a tech at a convenient time for you.

Either path you choose, our mission is to offer responsive, timely, and convenient support to any Enclave customer.

Installing the Enclave app for the CineHub based products, at least during the setup process, is highly recommended. It allows you to quickly and seamlessly setup and calibrate your Enclave home theater, run speaker tests, set individual speaker volumes, select inputs, and offers real time system usage information.

However, once setup is complete, using the app to control your Enclave CineHub becomes optional for those customers using eARC/ARC. After your system has been initially set up, your TV remote will control all of your most commonly used commands such as power on/off, volume up/down, and mute and you can simply go back to the app to tweak settings, adjust individual speaker volumes, etc. as needed.

The CineHub does offer IR compatibility with Harmony remotes as well as legacy Enclave remotes which can be purchased in our store.

For CineHome HD customers, the Android app allows you to completely control your Enclave without the need of the On Screen Display, update firmware, and stream music from a few select services. Unfortunately, due to protocol restrictions, iOS devices do not support remote control functions for the CineHome HD.

Enclave products are completely brand agnostic and can be used with any modern television that supports HDMI, eARC, ARC, or Optical audio.

Simple. Most TV's in the last 7-10 years support ARC. To find out, just check your TV's HDMI inputs for one that has (ARC) just under the port, and you're good to go!

When switched to the input in which you have your Enclave connected via HDMI, you should see a green/blue solid color. This indicates the Enclave is actively connected to the port. Due to HDMI specification requirements, while video output is unnecessary, the CineHub is required to generate a base video signal. To be in compliance, we simply generate a single color output.

No problem. Just use the Optical connector (optical cable required) on the Enclave CineHub or Smart Center and the Optical connector on your TV, switch your audio to Optical/Digital out in your TV's sound settings, switch the CineHub or Smart Center to it's optical input, and you're in the middle of the action!

Enclave products can be found at authorized dealers across the US or online.  You can shop on our site, amazon.com or send us a note to find a dealer in your area.

Be careful when purchasing online as there are many unscrupulous online sellers on Amazon, Ebay and other sites who are not authorized sellers/dealers of Enclave products. Those products are void of warranty and may be used, damaged, defective, not for use in a particular country or otherwise unsafe. Enclave takes safety, quality, and customer experience seriously, and actively monitors for and pursues unauthorized sellers of Enclave products. If you have any questions before purchasing, we recommend you just give us a call or send us a note prior to purchasing at customerservice@enclaveaudio.com and we'll be happy to assist.

An AVR (receiver) is not necessary, nor recommended. The system is a complete 5.1 system using either the CineHub, or Smart Center acting as the AVR .

Complete home theater solutions start at just $799.00

No. Enclave Audio's Wireless Home Theater System is supported by its own proprietary WiSA wireless technology, not in the same spectrum as Bluetooth, WiFi, Cordless phones and other everyday household RF devices. This ensures an interference free experience. However, the Enclave system does accept Bluetooth as an audio source device allowing your mobile phone or tablet to act as a source for streaming music.

At this time, supported Audio formats are LPCM, Dolby Digital Plus, Dolby Digital, Dolby Pro Logic II, DTS Digital Surround, Analog and Bluetooth.

Returns allowed within 14 Days from date of confirmed delivery. Must be in original packaging and fully functional in the same physical condition as shipped. Unless unit is defective, return shipping costs to be covered by purchaser. If you purchased from a retailer, you MUST return your system through that retailer and their respective return policies may differ from those systems purchased directly through this website. For more info -Click Here

When purchased from an authorized Enclave dealer, Enclave Audio provides a transferable (2) year limited warranty on our speaker cabinetsand drivers; a transferable one (1) year limited warranty on our electronics in subwoofer,powered speakers; and a non-transferable lifetime limited warranty on our cables.
No other warranty, implied or otherwise, is created or honored by Enclave Audio. For more details click here -  Warranty Information

Check our knowledge base here or you can email customerservice@enclaveaudio.com or call 844-4-ENCLAVE/ 844 436-2528

Whole Room Stereo is a unique way to listen to music, movies and games whereby both front and rears are assigned the left and right channels, while the center is assigned both left and right audio channels.

The energy (volume) from the speakers is equal and not adjustable by individual channel, however, the subwoofer level can be adjusted.

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