Enclave Frequently Asked Questions - Enclave Audio Technologies, LLC

: Enclave products can be found at authorized dealers across the North America (U.S, Canada, Mexico). You can shop on our site or check our dealer list found here: https://www.enclaveaudio.com/pages/where-to-buy
If you are outside of North America, the Enclave systems are not available and cannot lawfully be exported at this time. Please see our detailed information regarding countries of shipment in our General Questions section of this support page.
Be careful when purchasing online as there are many unscrupulous online sellers on Amazon, Ebay and other sites who are not authorized sellers/dealers of Enclave products. Those products are void of warranty and may be used, damaged, defective, not for use in a particular country or otherwise unsafe. Enclave takes safety, quality, and customer experience seriously, and actively monitors for and pursues unauthorized sellers of Enclave products. If you have any questions before purchasing, we recommend you just give us a call or send us a note prior to purchasing at customerservice@enclaveaudio.com and we'll be happy to assist.
: The Enclave is only available in certain territories due to restrictions placed by various government regulatory agencies as it relates to the radio spectrum and channels of use that the Enclave requires to operate. At current, the Enclave systems are only approved for use in US and Canada.
If your country is not available in the available shipping options from this website, the Enclave cannot be legally exported to, imported into, or used in your country.
An Enclave system that is imported through some other means (i.e. online seller) into a non-supported country would be void of technical support, warranty, app availability, and the standard benefits available to customers residing in approved territories.
While we are working hard to increase the available approved territories, we do not recommend importing into any non-supported country prior to such approvals as there is risk of seizure of the goods in customs, penalties, fines, and other violations of applicable local laws.
: For the protection of our customers, please allow up to 2-3 days for processing and order verification (some orders require us reaching out to the customer).
Shipping generally takes 3-5 days in the Continental United States once an order is verified. Due to it’s size, you can generally expect your Enclave in 5-7 days from time of order, carrier exceptions excluded.
At current, due to high order and volume and the impact of Covid-19, delays in receiving your product may be experienced.
Orders cancelled after shipment has commenced are subject to a 10% restocking/redirect fee to have the carrier return the shipment back to Enclave for re-stocking.
Title to Products
Purchases of product through enclaveaudio.com are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address, and Enclave is not responsible for any loss, theft or damage after delivery.
: Enclave frequently offers promotions and sales on its products. These programs are governed by a Unilateral Pricing Policy across Enclave and its retailer base. As such, price protection cannot be offered.
Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased.
: Returns allowed within 30 Days from date of order.
Please note that only products in the original packaging with all materials and in factory new condition are eligible for the 30 Day refund. The product must be in original packaging and fully functional in the same physical condition, free of blemishes, fingerprints, dirt, or any other physical defects.
Order cancellation after shipment or returns where the factory box seal has been broken may be subject to a 10% restocking fee. Unless unit is materially defective as determined by Enclave Technical Support, return shipping costs to be covered by purchaser.
If you purchased from a retailer, you MUST return your system through that retailer and their respective return policies may differ from those systems purchased directly through this website or from Enclave directly through any third party marketplace.
Enclave frequently offers promotions and sales on its products. Pricing for Enclave products, including promotional programs/sale events are under a Unilateral Pricing Policy across all Enclave retailers. As such, price protection cannot be offered.
Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased.
Instructions for 30 Day Returns for systems purchased from Enclave Audio directly
To return a product, please follow these simple steps:
Every 30 Day return must have an associated Return Merchandise Authorization (RMA) number. A RMA may be obtained from Enclave by emailing customerservice@enclaveaudio.com.
Enclave must receive the returned item within fourteen (14) days after a RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.
Use the Original Enclave Boxes
All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
Ship the Product Back to Us
Once you have received your RMA number, please write it clearly on the outside of the package to be returned. Please ensure that previous shipping labels or other markings have been removed or covered completely. It is the customer's responsibility to arrange shipment pickup, prepay shipping (and any duty) charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We advise that you ship the product back to us via UPS or FedEx to ensure proper delivery. It is the customer's responsibility to retain a sender's copy of the shipment invoice and the shipment tracking number in the event of a lost shipment until the return product has been received.
Enclave reserves the right to refuse any product returned under the 30-Day return right that does not meet these criteria.
Email Your Return Shipment Tracking Number tocustomerservice@enclaveaudio.com
Please include "Shipment Notification: RMA# (please include your RMA# here)" in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.
Receive Your Refund
Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Enclave will not refund original or return shipping costs or duties.
: When purchased from an authorized Enclave dealer, Enclave Audio provides a transferable (2) year limited warranty on our speaker cabinets and drivers; a transferable one (1) year limited warranty on our electronics in subwoofer, powered speakers; and a non-transferable lifetime limited warranty on our cables.
Enclave Audio Technologies, LLC. does not warrant that its products will operate without interruption or will be error-free, or that all errors may be corrected. Enclave Audio Technologies, LLC's sole liability, and your sole remedy, for breach of the limited warranty will be repair or replacement of the applicable product.
No other warranty, implied or otherwise, is created or honored by Enclave Audio.
For more details click here - Warranty Information
Limitation of Liability:
In all events and circumstances, Enclave Audio Technologies, LLC, liability shall be expressly limited to the original purchase price of the product. To the extent allowed by local law, the remedies provided in this statement are your sole and exclusive remedies. These terms and conditions supersede any prior agreements or representations previously made by Enclave Audio Technologies, LLC.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS STATEMENT, IN NO EVENT SHALL ENCLAVE AUDIO TECHNOLOGIES, LLC BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT, ITS TECHNICAL SUPPORT OF THE PRODUCT FOR THE CUSTOMER, THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES. ENCLAVE AUDIO TECHNOLOGIES, LLC IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
: Simply email customerservice@enclaveaudio.com or call 844-4-ENCLAVE/ 844 436-2528
: WiSA Soundsend
The WiSA Soundsend will connect to Enclave speakers, however, it is not recommended for use with the Enclave CineHome speakers.
The CineHome II and CineHome PRO speaker systems are designed and engineered to deliver the optimum performance when used in concert with the Enclave CineHub.
Using the Soundsend transmitter with Enclave speakers can result in inaccurate and sub-par audio performance due to specific filtering differences between the Enclave designed CineHub and the WiSA Soundsend. The CineHome PRO's THX Certified level of performance is also lost when paired with a WiSA SoundSend.
Used together, the CineHub and CineHome speaker design and engineering specifications deliver a perfectly tuned and technically accurate performance level that is not achievable when the WiSA Soundsend is used as the transmitter in place of the CineHub.
Lastly, it is not recommended to connect a device to your TV that is does not meet HDMI compliance specifications as you may experience compatibility and performance issues.
Axiim Link
The Axiim link will connect with the Enclave CineHome II and CineHome PRO speakers.
Enclave has worked directly with Axiim to ensure that the Axiim Link supports the filtering used by the Enclave CineHome PRO and CineHome II speaker systems.
While the THX certification is still lost, the Axiim Link automatically recognizes Enclave speakers and implements the proper filtering.
As such, the Axiim Linkcan be used with the Enclave CineHome speakers without the audio performance concerns of the WiSA SoundSend.
Loss of Features using 3rd party transmitters
Using the WiSA Soundsend or the Axiim Link will bring the loss of the following features/functions:
a) THX Certification (CineHome PRO)
b) Roku TV Ready Certification

c) CineSync TV and streaming appliance on-screen integration
d) CineTech Remote Live Support

d) DTS decoding
e) Bluetooth streaming support
f) 3.5mm Analog input support
g) Infrared Remote Control (Enclave, Logitech Harmony, etc)
Hardware Support Reliability
To note, any third party transmitter can introduce issues which may be out of Enclave's control or ability to remedy.
As such, for optimum performance, the highest level of customer support and product reliability, it's always recommended that the Enclave CineHome speakers be paired with it's by design counterpart, the Enclave CineHub.
Added Cost
The CineHub adds no additional cost that a third party transmitter brings as it is included in-box with the CineHome speakers.
: No. Enclave Audio's Wireless Home Theater System is supported by its own proprietary implementation of the WiSA wireless technology, and does not operate in the same space as Bluetooth, Internet WiFi, Cordless phones and other everyday household RF devices. This helps deliver an incredible wireless experience without the frequent dropouts of most every other wireless speaker products. However, the Enclave system does accept Bluetooth as an audio source device allowing your mobile phone or tablet to act as a source for streaming music.
: An AVR (receiver) is not necessary, nor recommended. The system is a complete 5.1 system using either the CineHub or Smart Center acting as the AVR .
: The simple answer is no. The CineHub will only connect to Enclave manufactured speakers. This is to insure the highest quality audio experience as the CineHub and speakers are specifically tuned and matched to work together to deliver the ultimate in wireless high resolution audio.
: Simple. There's two easy ways to get help.
The fastest way to get support 24/7 is to just send an email to support@enclaveaudio.com and our trained Enclave web team will get you up and running! In the rare event your issue needs to be escalated, our web team will arrange a callback at a convenient time for you with our escalations technicians to make sure you're in the center of the action in no time.
You can also call 844-436-2528 for support. Telephone support is available Monday - Friday, 9 AM to 6 PM Pacific Time, with after hours calls available by appointment. Any available tech will be happy to help. If the tech team are busy with other customers at the time of your call, the ticket is passed on to the web team, who will quickly respond to you and try to resolve your issue. Of course if needed, the web team will be happy to schedule a call back from a tech at a convenient time for you.
Either path you choose, our mission is to offer responsive, timely, and convenient support to any Enclave customer.
: The Owner's Manual can be found here: Owner's Manual
: To view a quick step by step setup video for your Enclave CineHub powered CineHome II or CineHome Pro system, click here : https://youtu.be/pINzsKWGLUM
Or simply follow the below instructions:
Before your Enclave CineHub can play audio from your TV, it is recommended that it be setup using the Enclave app on your tablet or mobile device. This recommendation using the Enclave app for setup is to insure you are properly configured. However, in many cases, simply powering on the TV will be all that is necessary to hear the audio from your TV within seconds.
For the recommended setup, follow the instructions below:
1.) Download the Enclave Audio CineHub Remote app on the device you will use for setup and follow the setup instructions or continue reading below.
2.) Place and Plug in your Enclave speakers and power them on. The LED located on the rear should begin to flash.
3.) Connect the supplied HDMI cable to the HDMI connector of the CineHub, and the other end to the HDMI-ARC port on your TV. If your TV does not have an HDMI-ARC port, you can use optical audio connection, and then connect to the digital audio out port (optical) on your TV.
4.) Place the CineHub in the desired location and apply power. The CineHub LED on the front will begin to blink immediately on power connection for approximately 10-15 seconds. You needn't do anything just yet as the CineHub is automatically discovering and pairing with the speakers.
6.) Make sure your TV audio settings are set to External Speakers/Digital/ARC out.
7) Make sure your TV has HDMI-CEC enabled. HDMI-CEC has various names that are manufacturer dependent:
Samsung: Anynet+
LG: SimpLink
Sony: Bravia Link
Phillips: EasyLink
Panasonic: Viera Link
Hitachi: HDMI-CEC
Vizio: HDMI-CEC
Refer to your manufacturer if you need assistance in enabling CEC/ARC functionality on your specific TV model.
8.) Insure bluetooth is turned on and using the CineHub Remote Control app, scan for the CineHub and hit "Connect" in the device list of the CineHub app from your mobile device, tablet or Android or Apple TV to connect to the CineHub.
Power on, adjust your settings to your taste for your room/setup and enjoy!
: Installing the Enclave app for the CineHub based products, at least during the setup process, is highly recommended. It allows you to quickly and seamlessly setup and calibrate your Enclave home theater, run speaker tests, set individual speaker volumes, select inputs, and offers real time system usage information.
However, once setup is complete, using the app to control your Enclave CineHub becomes optional for those customers using eARC/ARC. After your system has been initially set up, your TV remote will control all of your most commonly used commands such as power on/off, volume up/down, and mute and you can simply go back to the app to tweak settings, adjust individual speaker volumes, etc. as needed.
The CineHub does offer IR compatibility with Harmony remotes as well as legacy Enclave remotes which can be purchased in our store.
For CineHome HD customers, the Android app allows you to completely control your Enclave without the need of the On Screen Display, update firmware, and stream music from a few select services. Unfortunately, due to protocol restrictions, iOS devices do not support remote control functions for the CineHome HD.
: The Enclave CineHub connects to your TV’s HDMI-ARC port. Most TVs have two to four HDMI ports, one of which has ARC, which stands for Audio Return Channel. The ARC port passes audio from your TV and connected devices, plus automatically pairs your TV remote to Enclave CineHub. If you’re unsure or cannot located your TV’s HDMI-ARC port, contact your TV manufacturer.

Most TV’s within the last 7 years have an HDMI ARC port, however, if one is not found you can use the optical audio connection from the Enclave CineHub to the optical port on your TV.
: Enabling CEC and ARC varies by television and manufacturer. CEC also can vary in name depending on the manufacturer. Generally, you will find the CEC function in the Settings menu of your TV. In some cases, it can be found in "advanced settings" areas in the menu. ARC-related settings are generally found in the audio section of the TV menu.
It's recommended to insure that your Audio format settings are set to Bitstream and not PCM. Also, if your television allows "Passthrough", you should enable it.
The list below reflects the most common ways in which these settings can be found in the various manufacturer television menus. However, not all TV’s utilize the same menus and the list below may not be specific to your TV.
The below are suggested only and the menuing paths can vary based on software updates, model years, tv operating system version etc. but serve to offer customers a path to successfully enable their TV's for use with the CineHub.
If you have questions, you should refer to your manufacturer or owner’s manual for instructions specific to your TV.
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LG (SIMPLINK)
CEC steps:
1. Hold the Settings button on your LG remote for 5 seconds to open the Settings menu.
2. Select All Settings from the bottom right corner of your display.
3. Select General from the left menu.
4. Select SIMPLINK (HDMI-CEC).
5. Set SIMPLINK (HDMI-CEC) to On, and confirm.
Alternate CEC steps:
1. Hold the Settings button on your LG remote for 5 seconds to open the Settings menu.
2. Select Connection from the left menu.
4. Scroll to and select HDMI Device Settings
5. Set SIMPLINK (HDMI-CEC) to On, as well as Auto Power Sync to On, and confirm.
ARC steps:
Note: SIMPLINK must be enabled using the CEC steps above before you can use ARC
6. Hold the Settings button on your LG remote for 5 seconds to open the Settings menu.
7. Select Sound from the left menu.
8. Select Sound Out.
9. Select Audio Out (HDMI ARC).
10. Set Digital Sound Out to Passthrough (Auto if passthrough is not an option).
11. Turn eARC off (Firmware update not yet released)
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Roku TV (CEC) - includes multiple brands
CEC steps:
1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select Control other devices (CEC).
5. Scroll up or down and highlight System audio control.
6. Check the box to enable System audio control.
7. Highlight 1-touch play.
8. Check the box to enable 1-touch play.
ARC steps:
9. Perform Roku TV CEC steps 1 through 4.
10. Scroll up or down and highlight ARC.
11. Check the box to enable ARC.
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Samsung (Anynet+)
CEC steps:
1. Press the Home button on your Samsung remote.
2. Use the directional pad on your remote to navigate and select Settings.
3. Select System.
4. Select Expert Settings.
5. Select Anynet+ (HDMI-CEC).
6. Select On.
Alternate CEC steps:
7. Perform Samsung CEC steps 1 and 2.
8. Select General.
9. Select External Device Manager.
10. Enable Anynet+ (HDMI-CEC).
ARC steps:
ARC is enabled automatically on Samsung TVs when Anynet+ (HDMI-CEC) is enabled.
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Sony (BRAVIA Sync)
CEC steps:
1. Press the Home button on your Sony remote.
2. Use the directional buttons to highlight Settings.
3. Press the OK button.
4. Select Watching TV.
5. Select External inputs.
6. Select BRAVIA Sync settings.
7. Enable BRAVIA Sync control.
ARC steps:
8. Perform Sony CEC steps 1 through 3.
9. Select Display & Sound.
10. Select Audio output.
11. Set eARC mode to Auto.
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Vizio (CEC)
CEC steps:
1. Press the MENU button on your Vizio remote.
2. Select System.
3. Select CEC.
4. Use the arrow buttons on your remote and set CEC Function to Enable.
ARC steps:
5. Perform Vizio CEC steps 1 through 4.
6. Set System Audio Control to On.
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Hitachi (HDMI-CEC)
CEC steps:
1. Press the MENU button on your Hitachi remote.
2. Use the right and left directional buttons to find the Setup submenu.
3. Use the up and down directional buttons to highlight HDMI-CEC.
4. Press the SELECT button.
5. Select On to enable CEC.
ARC steps:
6. Perform Hitachi CEC steps 1 and 2.
7. Use the up and down directional buttons to highlight ARC.
8. Press the SELECT button.
9. Select On to enable ARC.
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Panasonic (HDAVI Control, EZ Sync, or VIERA Link for CEC)
CEC steps:
1. Press the MENU button on your Panasonic remote.
2. Use the directional buttons to highlight Setup.
3. Press the OK button.
4. Select HDMI control.
5. Select CEC function.
6. Select ON.
ARC steps:
7. Perform Panasonic CEC steps 1 through 3.
8. Select VIERA Link settings.
9. Press the OK button.
10. Highlight On.
11. Press the OK button.
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Phillips (EasyLink)
CEC steps:
1. Press the Home button on your Phillips remote.
2. Use the directional buttons to highlight Setup.
3. Press the OK button.
4. Select TV settings.
5. Select Installation, followed by Preferences.
6. Select EasyLink.
7. Set Master EasyLink to On.
8. Set Auto TV on to On.
9. Set RC key forwarding to On.
ARC steps:
10. Perform Phillips CEC steps 1 through 6.
11. Set HDMI-ARC to On.
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Sharp (AQUOS Link)
CEC steps:
1. Press the MENU button on your Sharp remote.
2. Select System Options.
3. Select AQUOS Link Setup.
4. Set AQUOS Link Control to On.
ARC steps:
5. Perform Sharp CEC steps 1 through 3.
6. Set Audio Return Channel to Auto.
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Toshiba (CE-Link or Regza Link)
CEC steps:
1. Press MENU on your Toshiba remote.
2. Use the directional buttons to highlight Options.
3. Press the OK button.
4. Select HDMI CEC Control Setup.
5. Set HDMI CEC Control to On.
6. Set TV Auto Power to On.
7. Set Auto Standby to On.
8. Set Amplifier Control to On.
ARC steps:
9. Perform Toshiba CEC steps 1 through 4.
10. Set Initial Speaker Setting to Receiver.
: The CineHub does support eARC functionality, however, has this feature has not yet been enabled.
It will be made available in an upcoming firmware update. We recommend registering your system for notification of that feature release when it becomes available.
: The CineHub is an Audio System class device in the world of HDMI and as such, content format and video encryption plays no part. The CineHub does not accept any video input at all and only handles audio. As such, you can use the CineHub with ANY tv that supports ARC without concern for video format/type or HDCP requirements as HDCP is not used in audio. You simply keep your existing source devices connected to the TV and insure the HDMI cable is connected to the ARC/eARC port of the TV (you may need to move one if it occupies the ARC enabled HDMI input on the tv). This allows for you to enjoy whatever video formats and content encryption your TV supports natively.
: You can learn about Enclave's Roku TV Ready functions below or by reaching out to Roku or Enclave support.
https://support.roku.com/article/360052889313 - How do I set up my Roku TV Ready™ Enclave?
https://support.roku.com/article/360051869954 - What is a Roku TV Ready™ Enclave CineHome audio product?
https://support.roku.com/article/360052639394 - Why is my Roku TV™ remote not controlling my Roku TV Ready™ Enclave CineHome?
https://support.roku.com/article/360052634534 - Why is there no sound on my Roku TV Ready™ Enclave CineHome?
https://support.roku.com/article/360053426253 - How do I adjust audio settings on my Roku TV Ready™ Enclave CineHome
https://support.roku.com/article/360052223814 - Why is a sound mode for my Roku TV Ready™ Enclave CineHome missing?
: Yes! The Enclave CineHub is compatible with our current remote that is available in our parts and accessories section of our website.
The CineHub is also compatible with Harmony Universal remotes.
For compatibility with various cable providers (Comcast, Time Warner, Dish, DirecTv, etc) and other hardware appliance manufacturers, please check with them to ascertain if they are compatible with Enclave CineHub.
We have provided our remote control hex files to all major cable, dish and TV manufacturers, however it is up to that particular manufacturer if they implement the compatibility with our products and unfortunately, not in our control.
: 1.) CEC can become overwhelmed when too many devices are trying to communicate at the the same time, such as during a “power on” event. If you find that your Hub has stopped communicating with your TV when powered on or off, its likely the CEC commands are being delayed or failing to arrive due to excess device data simultaneously. To resolve this, we do not recommend enabling CEC on more than 2 connected devices. Disabling CEC on non-essential connected devices (Blu-ray players, etc) can also help.
You can reset your CEC communication by:
a) Pulling power on the hub and restoring and using the app to power it back on.
or;
b) Turning your CineHub power off and going into the CEC settings in your TV. Once there, turn it off, wait approximately 10 seconds and turn the CEC back on. Then, simply use the app to connect to the Cinehub and power it back on. Your CEC communication should then be restored.
2.) If you cannot disable CEC on accessory devices, we recommend using the CineHub Remote app to power on and off the device.
: To use your TV remote to control the CineHub for the most common features of daily use (Power On/Power Off, Volume Up/Volume Down, Mute) the CineHub must be connected to your TV’s HDMI-ARC input, and your TV needs to have HDMI-CEC enabled. HDMI-CEC has various names that are manufacturer dependent:
Samsung: Anynet+
LG: SimpLink
Sony: Bravia Link
Phillips: EasyLink
Panasonic: Viera Link
Hitachi: HDMI-CEC
Vizio: HDMI-CEC
: When switched to the input in which you have your Enclave connected via HDMI, you should see a green/blue solid color. This indicates the Enclave is actively connected to the port. Due to HDMI specification requirements, while video output is unnecessary, the CineHub is required to generate a base video signal. To be in compliance, we simply generate a single color output.
: The Enclave apps are available on the Apple app store as well as the Google Play store.
Do NOT download or install an app found elsewhere. There are websites which claim to have the Enclave app available for download, however, they include spyware and malware and should not be used. Sideloading an Enclave app should never be required and a customer who chooses to do so accepts full responsibility.
If the Enclave app is not available in your app store, it is due to the fact that the Enclave system is not approved for use in your country. Learning the app is not accessible and subsequently side loading/installing a pirated version of the Enclave app found on a website outside of the Apple app store or Google Play store risks your security, your personal information, your data, and is of high risk to whatever device you install this pirated and unauthorized version of our app. Just don't do it.
: The Enclave is only available in certain territories due to restrictions placed by various government regulatory agencies as it relates to the radio spectrum and channels of use that the Enclave requires to operate. At current, the Enclave systems are only approved for use in US and Canada.
The apps will only be available for download in approved governmentally approved territories.
We are aware of 3rd party sites who have scraped the Android version of our app and offer it for download. We strongly recommend those apps not be installed on your device for the following reasons:
1) They are of a different size then our original app. This indicates the codebase has been modified and you may subject your phone, data, and private information to serious security issues.
2) Those apps are not scanned for viruses and are void of Google security mechanisms put in place to insure safe install and use
Installing these 3rd party sources apps are done at your own risk and Enclave bears no responsibility for any issues incurred as a result of ignoring this warning.
If your country is not available in the available shipping options from this website, the Enclave cannot be legally exported to, imported into, or used in your country.
An Enclave system that is imported through some other means (i.e. online seller) into a non-supported country would be void of technical support, warranty, app availability, and the standard benefits available to customers residing in approved territories.
While we are working hard to increase the available approved territories, we do not recommend importing into any non-supported country prior to such approvals as there is risk of seizure of the goods in customs, penalties, fines, and other violations of applicable local laws.
: A CineHub remote app on Android that appears to continually loop is caused by the apps inability to communicate via Bluetooth. The looping you see is the app looking for a the CineHub BLE connection it cannot find.

This can be caused by:
1) Location services not being enabled and/or the app not given Location permissions when installed the first time.
2) A CineHub that is not connected to power
3) A phone/tablet which has Bluetooth turned off
4) A hung module in the CineHub. Try pulling the power from the rear of the CineHub and restoring it. Once the LED flashing has stopped, try and connect again.
The CineHub remote app will cache the CineHub bluetooth mac address, thus once it has connected the first time, the app will automatically connect each subsequent time the app is opened. If you find the app looping after you have previously used it and connected to the CineHub, its likely the module in the hub may need to be refreshed with power pull/restore.
: First, insure you have downloaded the proper Enclave app for the CineHub Remote and NOT the CineHome HD Remote or iOS Enclave Audio music streaming app.
Next, insure that bluetooth on your device is turned on.
For Android users, Location services MUST also be enabled per Google in order for BLE to function (however we cannot and do not use them for location tracking).
Once the above is confirmed and the app is open, hit "Scan for Enclave" in the CineHub app. If the device does not show in the list, you can do one of the two things below:
1) Fully close (not just minimize and restore) the CineHub Remote app, re-open it and scan for the Enclave again. if the hub still does not populate, you may need to reset/refresh the bluetooth module in the hub. You can do this by following number 2 below.
2) Unplug power to the CineHub, restore it after a few seconds to refresh the bluetooth module, allow the LED to blink for 10-15 seconds while it reboots and restores, and re-scan for the hub again in the app.
Occasionally, a previously existing BLE connection can be lost for a myriad of reasons (dormancy, range, etc) and re-establishing the connection may be required.
: If your app appears to be connected to the CineHub and the CineHub fails to respond to commands, its likely your bluetooth connection between the CineHub and your device has been lost. This can result in failure of the CineHub to respond to commands sent to it via the app interface on your mobile device/tablet/tv.
To resolve this, first verify your bluetooth radio did not become accidentally disabled/turned off on your mobile device/tablet/tv.
Once verified that bluetooth is enabled/on, close your CineHub remote app (insure it is closed and not just minimized), re-open it and re-establish the connection to the CineHub from your device to the hub. You can do this by hitting CONNECT from the Enclave CineHub app device list when your CineHub reappears after a brief scan.
Also, make sure you do not have a WiFi router, extender, mesh, access point or like device near the hub as WiFi operates on the same 2.4 Ghz frequency as Bluetooth and can interfere with Bluetooth communications.
In the rare event the CineHub fails to appear in the device list after re-opening the app and a new scan, simply reset the CineHub bluetooth module by pulling and re-inserting the power cord to the CineHub. When the green led stops flashing from the rediscovery of your CineHome speakers by the hub (about 15 seconds), open the app, allow it to scan for the hub, and simply reconnect again.
: When making changes to your CineHub settings through the remote control app, the changes made are written to the hub memory at the time the change is made.
There are only a few instances whereby it may appear your settings are not saved:
1. You are trying to adjust the speaker trim settings while in Whole Room Stereo mode. This is not possible as stereo is equal energy from the left and right channels. As such, you can only adjust the subwoofer level while in Whole Room Stereo Mode.
Other modes are not affected by Whole Room Stereo mode.
2. Your app is not connected to the CineHub.
3. You have performed a firmware update. A firmware update will set the CineHub to its factory default settings in order to implement any changes, fixes and improvements.
: Simply click SETTINGS on the bottom of the Enclave CineHub Remote Control app. If UPDATE FIRMWARE is WHITE , simply click it. If UPDATE FIRMWARE is grayed out, you have the most currently available firmware.
We do recommend being present during a firmware update to insure your phone or tablet does not enter a sleep state and break the BLE (bluetooth connection). Also, it is recommended to maintain a reasonably close distance between the updating device and the CineHub to insure a stable bluetooth connection.
A firmware update will take approximately 7 minutes. The progress bar will indicate status in the app.
In the event the bluetooth connection is broken for any reason during the update (lossy, intentional, unintentional interruption), the hub will not perform the update to the new version and you will need to restart the update process again. The existing version prior to the update attempt will not be affected.
Upon update completion, the app screen will state "Update is complete, restarting the Hub".
If the LED on the front of your CineHub is SOLID RED, simply unplug power from the CineHub and restore it a few seconds later. The LED should begin to flash green and begin the speaker discovery process.
If the app does not automatically revert to the device list after the update, simply close and relaunch the CineHub app and reconnect to the hub from the device list.
We recommend verifying in the CineHub app SETTINGS page to confirm the update has completed successfully based on the current version number referenced above.
: Using Bluetooth to listen to Music:
The Enclave CineHub uses two methods of Bluetooth connection types with your mobile device or tablet. One connection is for the remote control functions (BLE), the second being the music streaming connection (A2DP).
To setup the ability to stream music from your device to the CineHub for the first time, do the following to pair for music streaming :
Close the Enclave CineHub Remote App completely (check to make sure it is not just minimized, but is in fact closed).
Go to your devices Bluetooth control panel. This can usually be found in the settings section of the device. Scan for new devices.
If the Enclave Audio app is not fully closed (is only minimized to the device system tray), with some devices you may see 2 Enclave Audio devices listed in the bluetooth control panel when scanning.
Fully closing the app will eliminate the active BLE connection from the bluetooth active device list.
When you see Enclave Audio populate the available unpaireddevice list while the app is closed, pair with Enclave Audio device connection listed and connect.
Re-Open the Enclave Audio Remote App, it will scan for the Hub to re-connect via BLE to resume remote control.
Once found, simply hit connect and your remote interface will again be accessible. Switch the input on the app to Bluetooth and your music should be audible.
It's only necessary to pair the first time you setup streaming music to the CineHub. Any subsequent streaming sessions can simply be accessed by minimizing the Enclave CineHub Remote app, going to the Bluetooth control panel, finding the Enclave Audio in the list of already paired devices, selecting the unconnected Enclave Audio device in the list, and hitting CONNECT.
Make sure you have chosen Bluetooth as your input source in the App. Then simply open the application of your choosing for your audio and begin streaming to the CineHub.
NOTE: for iOS devices you can name your Enclave Music streaming connection by simply hitting the blue I (information icon) in the Enclave listing, clicking NAME and typing in any name you wish for the connection. Its common for users to name the music connection "Enclave Audio Music"to identify the music bluetooth connector in the event they also see the active BLE connection in their device list in the control panel.
Please note that the CineHub ships with its default settings to Dolby Pro Logic II upmixing the stereo Bluetooth audio to virtual 5.1.
If you wish to listen to music in stereo, simply turn Dolby Pro Logic II to OFF in the SETTINGS section of the Enclave CineHub Remote app.
: First, insure you have downloaded the proper Enclave app for the CineHub Remote for Android or iOSand NOT the CineHome HD remote app or the iOS Enclave Audio music streamer app.
Next, insure that bluetooth on your device is turned on
For Android users, Location services MUSTalso be enabled in order for BLE to function (however we cannot and do not use them for location tracking). If you choose to not allow location when prompted the first time you open the app, you will not be able to see or find the hub with that device until you enable location permissions for the Enclave app. This is a requirement by Google and cannot be overridden by Enclave.
Once the above is confirmed and the app is open, hit "Scan for Enclave" in the CineHub app. If the device does not show in the list, you can do one of the two things below:
1) Fully close (not just minimize and restore) the CineHub Remote app, re-open it and scan for the Enclave again. if the hub still does not populate, you may need to reset/refresh the bluetooth module in the hub. You can do this by following number 2 below.
2) Unplug power to the CineHub, restore it after a few seconds to refresh the bluetooth module, allow the LED to blink for 10-15 seconds while it reboots and restores, and re-scan for the hub again in the app.
Occasionally, a previously existing BLE connection or scannable module can be lost for a myriad of reasons (dormancy, range, etc) and re-establishing the connection may be required through a power cord pull/restore with the CineHub.
: CineSync is a program that enables owners of certain televisions and streaming appliances to enjoy full use and control of your Enclave CineHub based system directly on your TV screen without the need of a mobile device or tablet.
: Visit the CineSync support pagefor full details on how to use CineSync via Bluetooth or USB with your CineSync compatible TV or streaming appliance.
: Once your CineHub has been set up, make sure it is plugged into an HDMI-ARC port and that ARC is enabled on your television. Most televisions should make this adjustment automatically, but check the TV’s audio settings to insure that it’s set to output its audio to external speakers/ARC as well.
To check if speaker(s) is/are active and connected, you can simply touch the speaker you wish to test on the app interface. It will produce a static pink noise. Touch the speaker again to stop the noise test.
If you randomly find that no audio is present on a power up after your system has been working as expected, simply use the app to power off the hub and power it back on to re-establish the CEC/ARC handshake, or turn your tv off and back on again as the handshake between the CineHub and the TV may have been lost or interrupted.
Lastly, as the eARC functionality in the CineHub has not yet been enabled (coming in a future firmware update), make sure the eARC functionality of your TV is disabled/turned off.
: While WiSA technology does a fantastic job of co-existing with traditional WiFi, system performance can be affected by a couple things.
1) Make sure you do not have a WiFi router, access point, or WiFi booster immediately adjacent to any speaker in the system or the Smart Center/CineHub transmitter. Allow a reasonable distance of several feet as to avoid any potential degradation of performance as a result of the wireless networks conflicting . It's a bit like someone directly shouting in your ear while you are trying to have a conversation with someone else. If you find this issue occurring, simply move the router/access point/booster that is close to the Enclave system component a reasonable distance away and reset the CineHub/Smart Center transmitter by pulling power and restoring it allowing the CineHub/Smart Center to rediscover the speakers anew and give the transmitter a fresh start. Once done, simply power on the Smart Center/CineHub.
2) If the above is not your issue and you have reasonable distance (more than 3-4 feet) from any speaker in the system, or the CineHub, your router may use a feature called DFS (Dynamic Frequency Selection). It's advised that function be disabled as it can affect WiSA system performance. DFS settings can usually be found in the Administration panel of a WiFi Router. If you're unsure how to access the admin panel of your router, reach out to your internet provider/router manufacturer for assistance with how to disable DFS. Once done, simply pull the power on the CineHub/Smart Center, re-insert it allowing the speakers to be rediscovered, and power on the unit after that process in complete.
: 1.) Check to make sure the Enclave CineHub is powered on. When powered off, audio will be heard from your TV speakers.

2.) If the CineHub is powered on, your input is selected to HDMI and you are not hearing audio, simply turn off the hub , wait a few seconds and power it back on. If audio is not restored, we recommend giving the CineHub a fresh reboot by pulling the power cord from the rear and reinserting after a few seconds. Doing this may also require you to go into the TV audio settings and re-enable ARC out.
: The CineHub/Smart Center automatically detects the audio format it is receiving from your tv or source.
For CineHub owners, the indicator in the upper right hand corner of the CineHub app home screen indicates the current audio format in use.
NOTE: It is possible for the Dolby Digital, Dolby Digital Plus, DTS indicator to appear in the app and NOT have audio in the rear speakers. This simply means that the content viewed does not have audio mixed to those channels. For example, you can view Dolby Digital content that simply has no rear channel audio at all. To confirm the speakers are working regardless of content type, simply touch the speaker in the app and listen for the pink noise. To stop the noise, touch it again. A successful noise test result indicates the system is working properly.
If you believe you should be seeing Dolby Digital, Dolby Digital Plus or DTS in the app home screen, but are seeing Dolby's DPL II virtual 5.1 mode, that is because the audio being sent to the CineHub/Smart Center is in stereo PCM. If using ARC or Optical, check your TV's audio output settings to confirm the output mode is set to bitstream and NOT PCM. Also check any connected devices for the same audio output setting. (i.e. cable boxes, streaming appliances, gaming consoles, bluray players, etc)
Common content types that do not have rear channel audio, yet can be encoded in Dolby Digital are broadcast news programs, old television shows, old movies, etc.
: Sync issues are very rare and generally can be isolated to the following issues:
a) The content you are watching is actually not synced or in streaming cases, encoded properly. You can check this by changing to another channel or content source. if you find one content source/channel is in sync, and others are not, it's your provider or viewing hardware. This is the most common case of sync reported.
b) The TV is actually taking too long to process video and causing a delay between audio and video. Enabling Game Mode if your tv supports it will help your TV to process the video faster. This is generally an issue found on more budget oriented TV's.
c) Your TV's electronics are causing delay in passing the audio from a connected device to the CineHub.
d) Your TV sync settings (if available on your tv) have been changed or can be changed to rectify the issue.
e) All else fails, give the CineHub a fresh start and see if this corrects the issue. Sometimes, all we need is just a quick reset in our lives to adjust!
: Check to verify the CineHub LED is solid green. Once confirmed, the following can be things to look for:
1.) Check the app and make sure all of your speakers are present.
2.) Check to make sure your INPUT is set to the input source you desire to listen to. (HDMI, Optical, Bluetooth, Aux) . When using HDMI-ARC, audio may take a few seconds to start. This is normal, but it shouldn’t take more than 5-10 seconds.
3. Check to make sure your audio settings on your TV are set for external speakers/ARC/Digital out.
If your system was previously producing audio after turning the TV on, and it fails to on a later power up, the handshake may have been lost. Simply turn the TV off and back on again to re-establish the handshake between the CineHub and the TV.
: 1.) Check and make sure the LED on the rear of the speaker is solid.
2.) If you find the LED is blinking, yet other speakers are present and working, simply hard reset the missing speaker by pressing the RESET button located on the rear of the speaker until you hear an audible tone. Use the app to perform a wireless reset located in the SETTINGS section of the app and the speaker should re-pair. While rare, occasionally a speaker can lose connection and as with any wireless device, a simple reset by pulling and restoring the CineHub power cord resolves the issue.
3.) Check the Enclave CineHub app and see if the speaker is present and active on screen. If you see the speaker present, simply touch the speaker you wish to test and it will produce a static pink noise. This confirms the speaker is in fact connected and producing audio. Touching it again will cause the pink noise to stop.
If you do not see the speaker present in the app, check to make sure the power cable is connected properly.
: While WiSA technology does a fantastic job of co-existing with traditional WiFi, system performance can be affected by a couple things.
1) Make sure you do not have a WiFi router, access point, or WiFi booster immediately adjacent to any speaker in the system or the Smart Center/CineHub transmitter. Allow a reasonable distance of several feet as to avoid any potential degradation of performance as a result of the wireless networks conflicting . It's a bit like someone directly shouting in your ear while you are trying to have a conversation with someone else. If you find this issue occurring, simply move the router/access point/booster that is close to the Enclave system component a reasonable distance away and reset the CineHub transmitter by pulling power and restoring it allowing the CineHub to rediscover the speakers anew and give the transmitter a fresh start. Once done, simply power on the CineHub.
2) If the above is not your issue and you have reasonable distance (more than 3-4 feet) from any speaker in the system, or the CineHub, your router may use a feature called DFS (Dynamic Frequency Selection). It's advised that function be disabled as it can affect WiSA system performance. DFS settings can usually be found in the Administration panel of a WiFi Router. If you're unsure how to access the admin panel of your router, reach out to your internet provider for assistance in how to disable DFS. Once done, simply pull the power on the CineHub, re-insert it allowing the speakers to be rediscovered, and power on the hub after that process in complete.
: On rare occasions, you may turn on your CineHub and find that the app is reporting a missing speaker, or you cannot hear audio from a speaker.
You can remedy this in the following ways:
1. Try turning the hub off and back on again. If this does not restore the speaker, move to number 2 below.
2. Using the reset button on the back of the speaker located adjacent to the power switch, press in the reset button until you hear an audible tone. This clears the speakers memory and restores it to it's factory state. Once complete, either perform a reset wireless in the app or you can unplug the CineHub power, allowing it to rediscover the speaker.
Power the hub back on and you should see your speaker back in action.
: Using the CineHub Remote Control app, simply click SETTINGS and RESET WIRELESS. A wireless reset will take anywhere from 15-30 seconds.
: Yes!!
Using the Enclave CineHub remote app, you have the ability to adjust each individual speaker volume as well as the distance of the speaker to your listening position up to 10 feet.
Simply go into SETTINGS on the CineHub app and select SPEAKER LEVELS to adjust each speaker volume trim and select ROOM SETUP to adjust distance settings from your listening position.
: Enclave CineHub plays audio Dolby Digital Plus, Dolby Digital, DTS Digital Surround and PCM.
To note, not all content is 5.1. For example, it is possible to have the Dolby Digital indicator present in the app, yet have no audio present in the rear channels. When in doubt, simply conduct a noise test by touching the speaker on the app interface you wish to test to make sure it is active an connected.
: At current, the Enclave systems do not support Dolby Atmos. The in-home Dolby Atmos experience, which for our customers, relies on reflected audio from the ceiling and that other room conditions be present in order for the Atmos effect to be realized and the experience can vary greatly based on this.
Dolby Atmos is solely an experiential difference, not an audio quality difference as it is an add on stream to Dolby Digital Plus, Dolby True HD, or PCM content.
Our goal is to insure every install of an Enclave system delivers a consistent experience for every customer and each install.
We are always looking at ways to offer new and exciting technologies with Dolby Atmos certainly being a technology we're applying resources to with the goal of a consistent customer experience level that can be achieved in every instance, without condition.
One of the biggest benefits to owning an Enclave is the ability to simply add to the experience with upgrade kits, firmware updates , and the ever present plug and play usability. This means any new future hardware additions, such as Dolby Atmos speakers, would be an affordable and easy to install addition to your existing Enclave system.
: Dolby Dynamic Range is a setting which applies various compression settings to the audio which affects the overall Dynamic Range of the audio. There are 3 modes:
1) Standard - DDR is OFF and no compression is applied.
2. Minimum Dynamic Range - The compression is more heavily applied, offering more mid range type audio, enhancing dialogue but reducing lower end frequencies. This mode is also referred to in some cases as "Night Mode" where low frequencies may be less desired, and dialogue louder requiring less overall master volume which can disturb others.
3. Maximum Dynamic Range - This setting allows for the Maximum Dynamic Range while still using light compression.
: Dolby Pro Logic II takes a stereo audio signal and converts it to 5.1 using Dolby's proprietary algorithm. There are three modes:
1) OFF - This will give you stereo audio (inclusive of the subwoofer)
2) Movie - This is intended to give you the best settings for converted movie based content
3) This is intended to give you the best experience for converted music content
: Whole Room Stereo is a unique way to listen to music, movies and games whereby both front and rears are assigned the left and right channels, while the center is assigned both left and right audio channels.
The energy (volume) from the speakers is equal and not adjustable by individual channel, however, the subwoofer level can be adjusted.
: Yes!! Whole Room Stereo provides for the dialogue to be present in all speakers in the system bringing a room filling sound with dialogue in each speaker, including the rears. This has proven effective in allowing for those with hearing difficulties have the ability to have one or more speaker(s) just adjacent to their sitting area where the dialogue can be heard clearly.
: Simple. Most TV's in the last 7-10 years support ARC. To find out, just check your TV's HDMI inputs for one that has (ARC) just under the port, and you're good to go!
: No problem. Just use the Optical connector (optical cable required) on the Enclave CineHub or Smart Center and the Optical connector on your TV, switch your audio to Optical/Digital out in your TV's sound settings, switch the CineHub or Smart Center to it's optical input, and you're in the middle of the action!
: Yes. Switching from internal speakers to ARC is required, and in many cases will automatically turn on the CineHub for you when this change is made.
: The audio sent to the CineHub should be set to Bitstream out. Also, in addition to Dolby Digital, if Dolby Digital Plus or DTS is an available option, enable it.
You can also enable "passthrough" settings in your audio settings panel of your TV for any sources connected to the TV (Roku's, Apple TV, gaming consoles, bluray players, etc.) allowing for that audio stream to pass through the TV to the CineHub. Connected sources should also be set to Bitstream out.
While you can use PCM via ARC, it will only allow for stereo which would enable Dolby Pro Logic II function in the CineHub to upmix the stereo audio into a virtual 5.1 mix. You can also disable this and have stereo, or whole room stereo if you wish to listen to music for example.
: Enclave products are completely brand agnostic and can be used with any modern television that supports HDMI, eARC, ARC, or Optical audio.
: When using ARC/CEC, some TV manufacturers support a function called "Auto Switching" which can automatically switch the input on your tv, often times when not desired. A number of things can cause this from turning on a device (i.e. dvd player or streaming appliance, set top box, etc) and the tv will automatically switch to the input that device is connected to. In some cases, it may even switch to the input where the Enclave is connected. While we have not seen any case of this in our testing across various brands, if encountered you should check to see if you can disable "Auto Switching" in your CEC settings in the Control Panel/Settings area of your TV to resolve this issue. Ultimately, if you cannot resolve, we recommend switching to Optical input of the CineHub.
: To add a subwoofer to your existing Enclave CineHome system, simply do the following:
1. Plug in the subwoofer to the outlet of your choosing.
2. Power on the subwoofer
3. With the CineHub powered ON, simply open the CineHub Remote App on your Mobile TV, Streaming Appliance or CineSync program compatible TV
4. Once the app is open hit the SETTINGS button
5. On the SETTINGS page, simply hit RESET WIRELESS
6. Upon resetting the wireless of your system, your new subwoofer's LED should appear solid blue. If it does not, re-perform number 5 above.
7. Once pairing is confirmed via the solid blue LED on the rear of the subwoofer, simply close the app and reconnect to the CineHub. You should now see a number in the subwoofers graphical representation in the app which represents the number of subwoofers your system has.
: We do not recommend flush mounting the speakers. The reason being is by doing so, you would block access to both the speaker reset and power buttons on the rear of the speakers making them difficult to access if necessary.
: Every installation scenario is different and as such, Enclave does not have any specific recommendations for speaker mounts or stands. You should insure that the mount/stand supports the sufficient speaker weight to insure the mount/stand can securely hold the speaker without concern.
We also recommend that speakers not be flush mounted to the wall as access to both the reset button and power switch can be blocked, as well as potential performance issues.
For those customers wishing to wall mount, we recommend using wall mounts which allow space between the rear of the speaker and the wall. These types of speaker wall mounts such as these can be found on Amazon, Monoprice, and other online marketplaces.