Refund policy

UPDATED: DEC 1, 2024

RETURNS

Returns are allowed within 7 days of the delivery date of order. (Excluding open box and individual components)

Please note that only products in the original packaging with all materials and in factory new condition are eligible for the 7 Day refund. The product must be in original packaging and fully functional in the same physical condition, free of blemishes, fingerprints, dirt, or any other physical defects.

Buyers are responsible for arranging all return shipments, as well as the cost of the return shipment. Enclave will not be responsible for arranging return shipments and/or generating return shipping labels; except in cases where the client has received a damaged, defective, or incorrect item(s), or at the discretion of Enclave and its representatives.

All returns are subject to a restocking fee. 20% on new products, and 10% for open-box products; at the discretion of Enclave. Please contact customer service prior to ordering if you have questions or concerns, about returns, or refunds on any merchandise. If your return is subject to a restocking fee, you will be notified of this fact by email with the return instructions upon request. Please be advised Enclave reserves the right to refuse returns in certain situations or if the item is listed as Non-Returnable/Refundable; as indicated on the product listing or in this policy.

Order cancellation prior to shipment will incur a $50.00 administrative fee. Order cancellation after shipment and prior to delivery or returns claimed as "unopened" where the factory box seal has in fact been broken may be subject to a 20% restocking fee.

If you purchased from a retailer, you must return your system through that retailer and their respective return policies may differ from those systems purchased directly through this website.

PRICE PROTECTION NOT OFFERED

Enclave frequently offers promotions and sales on its products. Pricing for DAV products, including promotional programs/sale events are under a Unilateral Pricing Policy across all Enclave retailers. As such, price protection cannot be offered.

Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Orders placed after a cancellation or return to intentionally avoid price protection policies will be automatically cancelled. All orders are confirmed by our order verification team.

While open box systems are not returnable, they do include a full DAV warranty as new when confirmed as defective by Enclave.

 

Instructions for 7 Day Returns for systems purchased from Enclaveaudio.com directly

To return a product, please follow these simple steps:

Every 7 Day return must have an associated Return Merchandise Authorization (RMA) number. A RMA may be obtained from Enclave by emailing support@enclaveaudio.com.

Enclave must receive the returned item within fourteen (14) days after a RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.

Use the Original  Boxes

All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.

Ship the Product Back to Enclave

Once you have received your RMA number and return shipping address provided by Enclave, please write it clearly on the outside of the package to be returned. Please ensure that previous shipping labels or other markings have been removed or covered completely. It is the customer's responsibility to arrange shipment pickup, prepay shipping (and any duty) charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We advise that you ship the product back to Enclave via UPS or FedEx to ensure proper delivery. It is the customer's responsibility to retain a sender's copy of the shipment invoice and the shipment tracking number in the event of a lost shipment until the return product has been received.

Enclave reserves the right to refuse any product returned under the 7-Day return policy that does not meet these criteria.

Email Your Return Shipment Tracking Number to support@enclaveaudio.com 

Please include "Shipment Notification: RMA# (please include your RMA# here)" in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.

Receive Your Refund

Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Failing to properly follow or adhere to the return policy can result in a delay in processing of your refund. DAV will not refund original or return shipping costs or duties.

Title to Goods

Purchases of product through enclaveaudio.com are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address, and DAV is not responsible for any loss, theft or damage after delivery. Any claim of goods received as damaged must be made within the 7 day return window. Any claims of shipment damage after the 7 day return window will not be honored.